FAQ

Question: Where does the money go?

Answer: Operation Not Alone is proud of the way it manages the generous contributions from individual donors, businesses, and grants. 100% of funds go right back into the mission of ONA and we pride ourselves on being an all-volunteer organization where no employee, board member, or volunteer receives compensation for their work.

Question: How long will it take for my merchandise to arrive?

Answer: If an item is in stock, items will be shipped within 7-10 business days.

Question: Do you accept care package donations? If so, where can I drop them off?

Answer: Yes we do! Check out our “Care Packages” page for a list of items we need. If you’re shopping on Amazon, donations can be sent to either our Wisconsin or our New York address- don’t forget to use Amazon Smile and select Operation Not Alone as your charity of choice!

Question: Is my monetary donation tax deductible? 

Answer: Yes! Please email susan@operationnotalone.net for a receipt of your donation for proof of taxes.

Question: How can I get involved?

Answer: As an all-volunteer organization, we LOVE and appreciate your help! Below are a few ways that you can get involved with the ONA mission: ubmit an active duty service member for a Care Package request
      • Submit a veteran for a Cheer Package request
      • Create a fundraiser
      • Host a Care Package Supply Drive
      • Help us pack Cheer Packages around Veterans Day
        • Stay tuned for dates/times
      • Create blankets for our Care Packages or Never Alone Nursing Home Visits
      • Donate

Question: Does the military personnel have to be family?

Answer: No, we encourage you to fill out a form for any active duty service member or veteran that you know! Whether they be a family member, friend, neighbor, co-worker, or acquaintance!

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